1. Subscriptions and billing
Cairni paid plans (Pro, Plus, Max, and Team) are billed in advance on a recurring basis and renew automatically until cancelled. Each plan includes a monthly allotment of Credits that are consumed as you use AI features. Plan details and prices are on our Pricing page. Because Paddle is the Merchant of Record, Paddle appears on your statement and issues invoices and refunds.
2. 14-day money-back guarantee (first purchase)
We want you to be able to try a paid plan with confidence. If you are not satisfied with your first purchase of a paid plan, you may request a full refund within 14 days of that purchase, provided that you have used less than 5% of the plan's monthly Credit allotment at the time of your request. This guarantee applies once, to the initial purchase of a plan — not to renewals, plan changes, or repeat purchases.
If you have used 5% or more of the monthly Credits, the plan is considered substantially used and is not eligible for the money-back guarantee, although your statutory rights (Section 8) still apply.
3. Renewals
Renewal charges are non-refundable. Your subscription renews automatically at the start of each billing period; to avoid being charged for the next period, cancel before your renewal date (see Section 5). If you cancel, you keep access and any remaining Credits until the end of the period you have already paid for.
4. Credits and partial periods
- Credits already consumed represent services already delivered and are non-refundable.
- Unused Credits have no cash value, are not transferable, and are not refundable outside the money-back window in Section 2.
- We do not provide prorated refunds for partial billing periods or for time you did not use the Service, except where required by law.
5. Cancellation
You can cancel your subscription at any time from your account's billing settings or via the management link in any Paddle receipt. Cancellation stops future renewals and takes effect at the end of the current paid period; it does not, by itself, refund the current period except as described in this policy or as required by law.
6. Plan changes (upgrades and downgrades)
You may upgrade or downgrade your plan. Upgrades take effect immediately and may be charged on a prorated basis by Paddle; downgrades take effect at the next billing period. Changing plans does not by itself entitle you to a refund of amounts already charged.
7. Duplicate, erroneous, or unauthorized charges
If you were charged in error, charged more than once for the same subscription, or believe a charge was unauthorized, contact us promptly and we will investigate and, where appropriate, work with Paddle to correct the charge and issue a refund. Please contact us before initiating a chargeback so we can resolve the issue quickly.
8. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country — for example, statutory cooling-off or withdrawal rights for digital services (such as the 7-day right under Korea's Act on Consumer Protection in Electronic Commerce, or the 14-day right under EU/UK consumer law), subject to the lawful exceptions that may apply once a digital service has begun with your consent. Where such rights apply, they prevail over the terms above.
9. How to request a refund
Email support@cairni.com from the address used for the purchase, including your Paddle order/receipt number and the reason for your request. We aim to respond within a few business days. Approved refunds are processed by Paddle back to your original payment method; the time for the refund to appear depends on your bank or card issuer.
10. Contact
For any question about billing, cancellation, or refunds, reach us at support@cairni.com or by mail at the address above.