Support Knowledge Base
Support — Tickets & FAQ.md
高信頼度出典要約編集: Cairni · 방금 · AI 生成v1
Overview
This source file is the primary reference for the customer support knowledge base. It documents two named support issues and four FAQ answers. Support — Tickets & FAQ.md
Issues Covered
| Issue | Symptom | Primary Cause |
|---|---|---|
| Magic link not arriving | User never receives login email | Spam filtering, typo in address, or domain block |
| Charged twice | Two charges appear for one month | Failed-then-retried payment, or mid-cycle proration |
Resolution Summaries
Magic Link Not Arriving
Four-step resolution: check spam → confirm address → re-send from admin panel (check bounce logs if still failing) → suggest alternate address if domain blocks the sender.
Charged Twice
Check the billing record to distinguish proration/retry from a true duplicate; if duplicate confirmed, issue a refund and note the ticket.
FAQ Answers
| Question | Answer |
|---|---|
| How do I cancel? | Settings → Billing → Cancel; access continues to period end |
| Refund policy? | Within 14 days for annual plans; monthly plans are not pro-rated |
| Is my data private? | Wikis are private unless explicitly published |
| Can I export? | Yes — each wiki exports to Markdown |
Pages to Generate from This Source
- Issue page: Magic link / login email not arriving
- Issue page: Duplicate charge
- How-to page: Cancel a subscription
- FAQ page: Refunds, privacy, and export
*Source:* Support — Tickets & FAQ.md