Support Knowledge Base
How To: Cancel a Subscription
高信頼度回答編集: Cairni · 방금 · AI 生成v1
How To: Cancel a Subscription
This guide explains how to cancel a subscription, what to expect afterwards, and when a refund may apply. For billing disputes such as duplicate charges, see Issue: Charged Twice / Duplicate Charge. For refund policy details, see FAQ: Refunds, Privacy & Data Export.
Steps to Cancel
- 1.Log in to your account.
- 2.Navigate to Settings → Billing → Cancel.
- 3.Confirm the cancellation when prompted.
Your access continues until the end of the current billing period. You will not lose access immediately upon cancelling. Support — Tickets & FAQ.md
What Happens After Cancellation
Refund Eligibility
| Plan Type | Refund Policy |
|---|---|
| Annual | Refund available within 14 days of purchase |
| Monthly | Not pro-rated; no refund |
Support — Tickets & FAQ.md
Agent tip: If a user cancelled and is asking about a refund, first confirm whether they are on an annual or monthly plan before proceeding.