Support Knowledge Base
Help Center — Overview & Topic Index
신뢰도 높음개념편집: Cairni · 방금 · AI 생성v1
What This Help Center Covers
This knowledge base is compiled from support tickets, CS call notes, and FAQs. Support — Tickets & FAQ.md It is organized so that a support agent can locate the relevant symptom, cause, and resolution steps as quickly as possible.
Topics covered:
- Login & authentication — magic-link delivery failures
- Billing — duplicate charges, refunds, cancellation
- Privacy & data — data visibility, Markdown export
Topic Index
🔐 Login & Authentication
| Topic | Page |
|---|---|
| Magic link / login email not arriving | Issue: Magic Link / Login Email Not Arriving |
💳 Billing & Payments
| Topic | Page |
|---|---|
| Charged twice / duplicate charge | Issue: Charged Twice / Duplicate Charge |
| How to cancel a subscription | How To: Cancel a Subscription |
❓ General FAQ
| Topic | Page |
|---|---|
| Refunds, privacy, and data export | FAQ: Refunds, Privacy & Data Export |
How to Use This Help Center
- 1.Identify the symptom — use the index above to find the closest matching issue.
- 2.Follow the resolution steps — each issue page lists numbered steps and a troubleshooting flowchart.
- 3.Escalate if needed — if the steps do not resolve the issue, check the email/billing logs and escalate with full ticket notes.
Navigation Map
Source: Support — Tickets & FAQ.md