Urban Kitchen

Urban Kitchen is a franchise headquarters operating 32 stores. The account was contacted in March 2026 and is currently in an active pilot stage. See the full pipeline context on Sales Pipeline — Overview. [Sales Call Notes — March.md]

[Sales Call Notes — March.md]

• Per-store inventory is scattered across spreadsheets, causing missed orders and over-orders. [Sales Call Notes — March.md]
• Store managers spend an hour a day on end-of-day counts. [Sales Call Notes — March.md]
• HQ has no real-time visibility across stores. [Sales Call Notes — March.md]
• The problem compounds with scale: *"The more stores we add, the less control we have."* [Sales Call Notes — March.md]

*"Our POS already has inventory — why a separate tool?"* — Doyeon Kim [Sales Call Notes — March.md]

Response: Explained that the POS only deducts stock on sale and lacks ordering workflows, expiry tracking, and cross-store comparison. The cross-store dashboard demo was the turning point that won them over. [Sales Call Notes — March.md]

→ See also Objections & Plays for this pattern across accounts.

[Sales Call Notes — March.md]

• Budget approved on a quarterly cycle. [Sales Call Notes — March.md]
• Decision requires Doyeon Kim (Procurement Lead) + Finance Director — two-person sign-off. [Sales Call Notes — March.md]

[Sales Call Notes — March.md]

• Confirm POS integration compatibility and share details with Doyeon Kim. [Sales Call Notes — March.md]
• Support the 2-week free pilot running across 3 stores. [Sales Call Notes — March.md]
• Attend / prepare for the HQ review in early April. [Sales Call Notes — March.md]
• Ensure both Doyeon Kim and the Finance Director are aligned before the approval request. [Sales Call Notes — March.md]

• Sales Pipeline — Overview
• Green Mart — another active account managed by the same AE (Seojun Park)
• Objections & Plays
• Sales Call Notes — March.md