Support Knowledge Base
FAQ: Refunds, Privacy & Data Export
High confidenceansweredited by Cairni · 방금 · AIv1
Overview
This page answers the most frequently asked support questions at a glance. For deeper troubleshooting, see the related issue and how-to pages linked throughout. Support — Tickets & FAQ.md
Frequently Asked Questions
How do I cancel my subscription?
Navigate to Settings → Billing → Cancel. Your access continues until the end of the current billing period — you will not be cut off immediately. Support — Tickets & FAQ.md
For a full walkthrough, see How To: Cancel a Subscription.
Do you offer refunds?
| Plan type | Refund policy |
|---|---|
| Annual | Refund available within 14 days of purchase |
| Monthly | Not pro-rated; no refund issued |
Support — Tickets & FAQ.md
If you believe you were charged incorrectly, see Issue: Charged Twice / Duplicate Charge.
Is my data private?
Yes. Your wikis are private by default. They are only visible to others if you explicitly choose to publish them. Support — Tickets & FAQ.md
Can I export my data?
Yes. Each wiki can be exported to Markdown format. Support — Tickets & FAQ.md
Decision Flow
The diagram below helps an agent quickly route a billing or account question to the right answer.